British Gas to set up consumer panel for better customer interaction

British Gas augments consumers engagement by setting up a panel via which consumers can ask their mind out and can also suggest improvement measures for better services to the company.

Energy giant British Gas has invited customers to ‘ask anything’ about its business and offer suggestions for improvement.

In a bid to increase engagement with the consumers, British Gas gas has mulled to offer the users an opportunity to join a consumer panel and share their thoughts on the company.

The energy supplier has said that the consumer panel will help it know its consumers well and vice versa. The panel will invite the consumers to “see inside the heart of our business”, “meet our people” and “ask anything they like”.

The consumers could then report back their views publicly on what they have found.

The interested users can sign up for the service online via the energy supplier’s website named www.britishgaslistening.co.uk or through attending one of the “British Gas living room” events that are supposed to be held this year on high streets all across UK. The events will also comprise of the demonstrations of the British Gas’s new energy smart service.

One of the spokesperson of British Gas has indicated that the company will choose around 20 people who will form and run the consumer panel by the end of Feb 2010.

Chris Eagle, commercial manager at Energychoices.co.uk, said: “British Gas had the invitation published in national newspapers yesterday and it looks like a publicity stunt designed to improve the company’s reputation.

“However, any initiative that lets consumers air their views more effectively is positive.

“It will be interesting to see how British Gas chooses the members for its consumer panel, what the panel reports back and whether its suggestions have any real impact.”

Green gas is the next furor in the UK’s energy market

Saving environment is the prime matter of concern for all these days. In the wake of this, Ecotricity, the gas and electricity supplier in UK has announced the launch of the first ever green gas tariff plan in the coming months. The company says that it is tendering an opportunity to the customers to “change the world”.

On doing this, Ecotricity will become the first ever energy supplier of UK to make green gas available to the British households.

Green gas is the safest and harmless fuel that does not harm the environment. It is also called biogas and is made during a composting-like process where microbes break down organic material, such as food waste and sewage.

The energy supplier has scheduled the launch of the new service in February 2010. The green gas tariff that matches the British Gas’ standard prices will aid the users in plummeting their carbon footprint, cut landfill wastes and promoting a healthy and pollution free environment.

Founder of Ecotricity, Dale Vince said: “By choosing green gas, customers can make a positive long-term change to the world we live in.”

He added: “Nobody has to carry on giving their money to the big multinational energy companies, who seem determined to keep burning whatever in the world they can get their hands on.”

Ecotricity also concurred on getting the right and proper Government backing, the green gas could be generated in ample amount to cater to the fuel needs of as much as half the UK’s domestic gas users.

Commercial manager at Energychoices.co.uk, Chris Eagle said: “It’s worth noting that the gas provided by this tariff won’t be 100% green straight away.

“Ecotricity’s business model means the more customers that sign up, the more green gas plants it can build, and the higher percentage of gas supplied will be green (the rest will be brown gas bought on the energy market).

“This model has already worked with the company’s green electricity, and over the last five years has seen it invest £450 per year per customer in new sources of renewable electricity.”

“If you want to help create a supply of green gas for the future, signing up to Ecotricity is a great way to do so.”

Ecotricity’s green gas tariff will be available from February, but people can register their interest on Ecotricity’s website now.

EDF offers £30 voucher on its latest tariff plan

The jumbo energy supplier of UK, EDF has not long past announced to offer a £30 voucher on its latest tariff, Online S@ver Version 4. The voucher could be spent in the energy saving shop of EDF. However there is a catch in the usage of the free voucher that makes it lesser lucrative than it seems to be.

The supplier has announced the £30 voucher for the new users who switch their service to EDF’s new Online S@ver Version 4 tariff.

However, the catch is that if the user switches the service to some other energy supplier within a year then the supplier has all the right to ask for it back.

Chris Eagle, commercial manager at Energychoices.co.uk, warned: “Oddly, you get this voucher as soon as you’re live with EDF, but if you switch again within 12 months, you might be asked to pay it back.

“This is on top of termination fees of £25 per fuel. Since this is a variable-rate tariff, your gas and electricity rates aren’t guaranteed, so if they go up and you want to switch it could prove costly.”

The Online S@ver Version 4 tariff is offered to electricity-only and dual fuel customers of the energy supplier. The tariff guarantees to be cheaper than EDF’s standard tariff until 31 December 2010. For the direct debit customers it further gets cheaper by 6%.

The amount of £30 can be utilized to shop at the EDF online store. The supplier sells a number of gadgets that vow to reduce the energy bills of the users. Like eco kettle, energy-saving dryerballs and a gadget that automatically switches off appliances left on standby.

‘Big Six’ announces the launch of energy initiative

The big six energy suppliers in UK have kicked off a new initiative to educate the energy users on how to pay their energy bills and how to switch energy suppliers to save money.

The aid comes in the form of a website ((www.energymadeclear.co.uk) and an array of leaflets containing information regarding energy usage, bills and switching suppliers. The leaflets will be distributed amongst the users through bodies such as Citizens Advice.

The initiative has been organized by the Energy Retail Association (ERA) which represents the ‘Big Six’ energy suppliers in UK.

The chief executive of the ERA, Gary Felgate said that the aim behind taking the initiative is to reach the energy users who seek the most help.

Organization like charity the Money Advice Trust and David Kidney MP, parliamentary under-secretary of state at the Department for Energy & Climate Change have backed the initiative.

The chief executive of the Money Advice Trust, Joanna Elson indicated that fuel related concerns like fuel debts, fuel efficiency are few of the most talked about issues on its helpline, the National Debtline.

David Kidney said: “Anything that makes fuel bills easier to understand is a good thing. It’s vital that people can see what they’re paying for so they can reduce their energy use to save money or switch supplier to get a better deal.”

‘Happy Hour’ Cuts Down Tariffs, Offer results in Cheap Energy

According to the Government’s strategy of equipping every house of UK with a ‘Smart Meter’ by the year 2020, it is planning to offer several lucrative “time-of-day” tariffs to the energy consumers of Britain, on installation of Smart Meters through Key players in the field of Energy supplying.

Energy providers like Npower and others are likely to offer more flexible and discounted tariffs to the consumers that will empower them to save some extra expenditure on their energy bills, in the meanwhile, it will also promote usage of energy at less popular times. This, process is expected to be resulted in maintaining an equilibrium in terms of energy consumption levels in the UK, through out the day.

Giant energy supplier, Npower is already trialling a new “Time-of-day” Tariff in the Midlands and it is getting positive response from the users. According to the Npower spokesperson, Nicholas McHugh, “We will probably see the demise of Economy 7 and Economy 10 tariffs.”

New “Happy Hours” are likely to offer more flexible discounted periods to the consumers, as compared to the existing Economy7 and Economy10 Tariff plans, which provide only a limited periods of discounted energy. Npower is planning to introduce a “traffic light” system, under which the Smart Meters will demonstrate the cost of energy in Red, Amber or Green colours.

Chris Eagle, commercial manager at Energychoices.co.uk, said: “Smart meters are good news for the consumer. Several studies have shown that, people are more likely to reduce their energy consumption if they can see it clearly.” Adding more to his statement, he said with exceitement “Customers are always attracted by discounted energy and the traffic light system could give them a new level of control over their usage.”

Brits taking financial and safety risks with their boilers

There are many households who can face carbon monoxide poisoning as they are not getting their boilers checked annually while a section of people lack any boiler insurance.

By avoiding this checking of boilers, the Brits are taking a financial and safety risk.

According to a research conducted by the uSwitch, around 42% of households do not get their boiler checked every year. It is very important to get the boilers checked from time to time so as to avoid the risk of carbon monoxide poisoning.

Boiler insurance comprises of an annual service. Thus, by going for boiler insurance, one can feel relaxed about the safety of the boiler.

Moreover, there are around 65% of households without any kind of heating or boiler cover in place. These households are taking a financial as well as safety risk one in three boilers breaks down within six years of being installed. This can cost up to £1,200 for replacing the four key parts.

Chris Eagle, said: “Boiler insurance is a great way to spread the cost of call-outs and repairs, and it usually includes an annual service so you can get peace of mind that your boiler is in good condition.

“ British Gas offers a range of HomeCare boiler insurance packages, starting from just £13 a month, and if you sign up before 31 December you can get one month free.

According to the Gas Safe Register, 14 people have died because of carbon monoxide poisoning while 234 faced health problems after being exposed to it.

Scottish & Southern Energy offering £12 bonus to Gas prepay customers

Now the gas prepayment meter customers will get an early £12 Christmas present from the Scottish & Southern Energy.

This winter, credits worth £3.5million will be issued by the Energy giant Scottish and Southern Energy to around 300,000 gas prepayment meter customers. This is all done by the Scottish and Southern energy for helping the people in bringing down their energy costs.

The main purpose behind the designing of this credit is to support all the gas prepayment tariff customers to bring down their energy costs specially during the months in which gas consumption is more.

The companies supplying energy under the brands Southern Electric, Scottish Hydro Electric, Swalec, Atlantic Electric and Gas etc will inform all the customers regarding the addition of £12 credit to their gas meter.

Alistair Phillips-Davies, energy supply director at Scottish & Southern, said: “This credit is designed to help all our gas prepayment tariff customers during the months in which they use most gas.”

The prepayment tariffs of the Scottish and Southern energy typically cost customers £18 more a year as compared to its standard tariffs. This is because of additional costs associated with providing and maintaining prepayment meters, the company says.

In 2006, the extra charges were removed by the Scottish & Southern on its electricity prepayment tariffs when they were “equalised” with its standard credit tariffs.

Chris Eagle, commercial manager at Energychoices.co.uk, said: “This is good news for Scottish & Southern’s gas prepayment meters, and will go some way to cut their winter energy costs.

“However, ideally we would like to see the gas prepayment tariff ‘equalised’ with standard credit tariffs too.”

Extend help to energy deprived households

A new campaign announced yesterday aims at urging the government to offer energy support to fuel poor households

To combat the fuel poverty in UK, a new campaign has been launched yesterday that aims at highlighting the predicament of the households that are deprived of enough fuel.

The campaign is named ‘Warm House Campaign’. Through this measure, it has been urged to the government that it should take more appropriate steps to provide sufficient fuel to the needy households, this winter.

The campaign has been organized by the fuel poverty charities National Energy Action (NEA) and Energy Action Scotland. The two bodies have estimated that more than 5 million households will face fuel crisis this winter. It also indicated that around 25,000 more people fall victim of death in the winter season than during the rest of the year.

Jenny Saunders, chief executive of the NEA, said: “For millions of people, winter brings poor health, isolation, debt and worry, due to high energy costs, poorly insulated homes and low incomes.”

She also indicated that households with lesser income require immediate fuel support through ways like grants so that they can improve the energy efficiency of their homes.

Warm House Campaign is also inviting politicians to visit the projects that run around UK by various charity and self regulated organizations to improve the energy conditions of poor people. The visit will offer homage to all those who have strived to make a difference to the lives of people who struggle with their energy bills Norman Kerr, director of Energy Action Scotland, said: “We want to demonstrate to decision-makers in Government the continued need for, and value of, schemes that maximize incomes, reduce fuel bills and improve the energy efficiency of homes.”

In the Queen’s speech tomorrow, it is expected that a new energy bill that includes more help for vulnerable households, will be featured..

British gas offers energy Smart monitors

The monitors will help users in keeping a track of their energy consumption, so that they can reduce it whenever required for trimmed energy bills.

In a bid to help its new and existing users to save money on their energy bills, the much sought after energy supplier of UK – British Gas is offering free electricity monitors. It has been anticipated that the households can save around £150 by employing these new monitors.

The energy smart meters are equipped to display the amount of electricity the user is currently using. Customers then can reduce the use of energy in order to cut back the energy bills. The user can also resort to a range of online tools to track their energy consumption and set targets to reduce their energy consumption.

The energy supplier has also revealed that users by reducing their energy consumption by 12% can save up to £110 on their energy bills. British Gas is also offering a £40 discount to new customers who switch to dual fuel.

The commercial manager at Energychoices.co.uk, Chris Eagle said: “Several studies have shown that seeing your energy usage live helps you to reduce it and thus cut your energy bills.

“If you are with British Gas, it’s definitely worth requesting an Energy Smart monitor, and if you’re not, you should do an energy comparison to see how their prices compare with your current tariff.

“However, it’s worth noting that Energy Smart monitors are not available on all tariffs – for example, you cannot get one with British Gas’ cheapest tariff, Websaver 4.”

The Energy Smart monitors of the supplier is offered to all those customers who are already availing its services or are about to switch to its Standard, Online Saver, Track and Save 2011 or Zero Carbon tariffs or the electricity-only Future Energy tariff.

Users who have the Energy Smart monitors are required to submit their own meter reading each month. They also need to manage their account online and pay their bills monthly by direct debit or by credit or debit card.

Scottish Power rolls out the cheapest energy plan, ranks first amongst its counterparts

Energy Price cuts is the key to secure a position in the minds of the consumers. Therefore a large number of suppliers often resort to price reductions to gain more number of energy consumers. Off late it was Scottish Power that exhibited a remarkable energy price fall to its Online Energy Saver 7 tariff. This has acquired the supplier the position of second cheapest energy supplier in the market.

The Online Energy Saver 7 tariff of Scottish Power is available in 11 out of 14 energy regions in the United Kingdom.

The energy consumers must be aware of the several cheapest energy tariff plans available in the market before zeroing in on any one. The cheapest plan saves you money and hence adds to your savings. The consumers should opt for the best plan especially before the winter season sets in as it is the time when maximum energy is consumed by the households.

The Scottish Power’s new online plan is just behind the new energy plan from OVO Energy in most regions in UK. The Online plan from Scottish power is on second place while the OVO’s new energy plan holds the first place with cheapest tariff. The second place was earlier grabbed by First Utility’s iSave plan which has now moved a step down to third position.

The Scottish Power has reduced its new Online Energy Saver 7 plan by 2% or £23 a year. The plan is cheapest amongst all its counterparts offered by the “big six” energy suppliers. The plan is lucrative and is capable of saving a lot of money that would otherwise be drained in paying hefty energy bills. The plan is designed to cost £952 a year, based on average energy use and hence becomes one of the cheapest tariff.

The plan holds different positions in different regions of UK. In east midlands the plan is cheapest as compared to the plans offered by other energy suppliers and hence fits in to the number one cheapest slot. Energy consumers in this region could therefore derive the maximum benefit by switching to this plan.

The price slash by Scottish Power has inspired the other energy suppliers like OVO Energy and First Utility to decline the prices of their energy plans as well. The two have recently slashed their prices to overtake the “big six” suppliers in best-buy tables.