Service disruption at Microsoft’s danger lead to data loss
In an instance of some server problems at Microsoft’s service and mobile software provider Danger, the T- mobile sidekick (that equips danger’s software) have reported loss of personal data of a number of mobile phone users. Microsoft and T-Mobile intimated yesterday.
The Microsoft subsidiary, Danger said on Saturday that due to some abominable service disruptions, many Sidekick users have almost certainly lost their Contacts, calendar entries, photographs and a plethora of other personal information.
Although the number of Sidekick users who lost data, and the amount of data lost was not clearly divulged by either Microsoft or T-Mobile. But the T-Mobile Sidekick users are constantly giving redressal calls to the sidekick support forums, looking for tips on how to restore their devices or get their data back.
Microsoft also declared on Saturday, that any data that the mobile phone users lost that could be images, videos, mails, messages to name a few is no longer retrievable. It has almost certainly been permanently lost.
“That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low,” T-Mobile said in a statement.
The two Goliaths also said that the server problems have been going on since earlier this week. But it has been aggravated by the mobile users who in an attempt to restore functionality, reset their mobile phones. This resulted in clearing the stored data in the Sidekick mobile phone which is usually backed up to the Danger servers but has now been lost from there.
T-Mobile also said, “We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost,”.
On asking about the update on data recovery efforts, the two – T-Mobile and Microsoft replied that they would provide some in the coming days.
The data lost has created a buzz amongst the mobile phone users, putting both T-Mobile and Microsoft in an state of embarrassment. The data loss has again posed a question on the potential danger of consigning the personal and vital data top to cloud. It is another model that has been consistently promoted and pushed by several service providers as a safe and more convenient way to handle data.