According to the results of a latest customer survey, O2 has emerged as the nation’s favourite broadband provider.
Over the previous six months, more than 100,000 consumers rated their broadband provider. O2 Broadband grabbed the topmost position with a satisfaction rating of 77% followed by BE Broadband owned by O2. It remained at 73%. The third place was occupied by Virgin Media with 68%.
Felix Geyr, head of home broadband at O2, stated: “I am delighted that our customers have rated O2 Home Broadband higher than any of our competitors. We believe that we have a great product and results like this prove our customers value the service and quality we provide.”
AOL Broadband remained at bottom of the list. It received a rating of only 56% .
Michael Phillips, Broadbandchoices.co.uk product director, said: “O2 broadband is known for its fast, reliable broadband but customer satisfaction isn’t just about download speed. O2’s free, UK-based customer service and technical support is a real pulling point for the provider, and has won O2 a host of awards since it launched its home broadband in 2007.
“To add to its great service, O2 is also currently offering customers three months free broadband when they sign up to its Standard, Premium or Pro packages.
He further added “This year will also see O2 enter the home phone market – and with broadband, calls and line rental bundles starting from just £17 a month, this will be an exciting time for the market,”.