UK energy market loses competitiveness, says MP

The ever augmenting energy prices in UK has called for an investigation as to why the energy prices are not falling despite a fall in the wholesale energy prices. A Labour MP has sought a justification from the energy companies asking for the reason behind this unfair practice and unacceptable practice.

The MP named John Grogan has today called upon an investigation by the Competition Commission to look in to the matter and figure out whether the ‘Big six’ energy companies are failing to dole out the price benefits of the reduced wholesale energy prices to the consumers.

Consumer Focus, the independent consumer champion is favoring the call for investigation.

Energy expert for Consumer Focus, Robert Hammond, said: “Millions of people are paying over the odds to heat their homes this winter, despite huge falls in the wholesale price of gas.”

Hammond concurred that there is certainly lack of competitiveness in the energy market as a perfectly competitive market ensures that when the companies pay less for the service the benefit of reduced prices is passed on to the customers. He added: “The energy market is broken and will not fix itself.”

Grogan has submitted an Early Day Motion calling for the investigation for debate in the House of Commons today.

British Gas to set up consumer panel for better customer interaction

British Gas augments consumers engagement by setting up a panel via which consumers can ask their mind out and can also suggest improvement measures for better services to the company.

Energy giant British Gas has invited customers to ‘ask anything’ about its business and offer suggestions for improvement.

In a bid to increase engagement with the consumers, British Gas gas has mulled to offer the users an opportunity to join a consumer panel and share their thoughts on the company.

The energy supplier has said that the consumer panel will help it know its consumers well and vice versa. The panel will invite the consumers to “see inside the heart of our business”, “meet our people” and “ask anything they like”.

The consumers could then report back their views publicly on what they have found.

The interested users can sign up for the service online via the energy supplier’s website named www.britishgaslistening.co.uk or through attending one of the “British Gas living room” events that are supposed to be held this year on high streets all across UK. The events will also comprise of the demonstrations of the British Gas’s new energy smart service.

One of the spokesperson of British Gas has indicated that the company will choose around 20 people who will form and run the consumer panel by the end of Feb 2010.

Chris Eagle, commercial manager at Energychoices.co.uk, said: “British Gas had the invitation published in national newspapers yesterday and it looks like a publicity stunt designed to improve the company’s reputation.

“However, any initiative that lets consumers air their views more effectively is positive.

“It will be interesting to see how British Gas chooses the members for its consumer panel, what the panel reports back and whether its suggestions have any real impact.”

Travel hotshots admire the genesis of ‘Oasis of Seas’

Known for its excellence in making huge cruise ships, the mass market liner Royal Caribbean International has again set a benchmark by rolling out yet another landmark vessel named ‘Oasis of the seas’. The ship is enormously huge and weighs 225,000 tons. With its gigantic looks and world class comforts the ship has become the ‘world’s biggest cruiseship’. The mega ship is truly a perfect holiday option with its number of entertainment measures and is equally blissful for the agents as it will augment their sale volumes.

The launch of the new ship is viewed differently by different travel agents. According to Jason Peters, sales director, Creative Cruises, Teddington said: “You can’t help but marvel at Oasis of the Seas, but whether it’s appropriate for an individual client is another matter. Agents have got to understand this is a big ship and very different from anything else. The nice thing is that it is big enough to allow clients to pick out and enjoy the parts that suit them. The only thing I don’t like is you have to be so organized and pre-book restaurants and entertainment.”

Going by what Clare Dudley, cruise development manager, Fred Olsen Group, Ipswich said on the launch of the ‘Oasis of the seas’, “I didn’t expect to like Oasis. I thought it would be too big, too corny and too over the top, but I love it. But it’s a floating resort more than a ship, so you have got to sell it to the right person. Families, couples, hen and stag groups, and a younger audience, or at least people who want lots of things to do. It’s not for people who want a cruise experience. My concern is that agents will mis-sell, it as it’s not even right for every past Royal Caribbean passenger.”

Another noteworthy and prominent bigwig of the travel fraternity, Phil Nuttall, managing director, the Cruise Village, Blackpool said “This is fantastic and if it’s sold correctly we could have a winner on our hands. My fear is that agents will sell it on the wow factor, but people will come away disappointed because they’ve not been able to see shows or eat in the specialty restaurants. They have to be organized and pre-book these things, like with Disney. It’s fine, but only if they understand that. I would prefer it if they limited people to pre-booking two shows and two restaurants. Then everyone gets a chance to experience what’s on offer.”

TalkTalk: ‘Piracy law infringes human rights’

Recently, it has been stated by the TalkTalk that rather than cutting people’s Internet access, the content providers should make the access of legal music and film downloads cheaper as well as easier.

TalkTalk broadband which is the UK’s second biggest Internet service provider stated that the plans of government to punish those people who are charged of illegal downloading is an attack on human rights.

The government is planning to force the Internet service providers for cutting the Internet connection of those who are charged of illegal downloading. Charles Dunstone, ceo of TalkTalk’s parent company Carphone Warehouse, said: “It doesn’t matter how many websites are blocked, how many services are shut down or how many individuals are pursued, people will always find ways to access copyrighted content for free.”

In the Digital economy bill which was published last friday, the legislation was suggested. But as stated by Dunstone it is not easy to find out whether people are innocent or guilty specially as the innocent people can have their Internet connections hi-jacked.

Dunstone added: “There is an army of Robin Hoods out there developing tools which allow completely undetectable access to content. No amount of monitoring can spot it. Shut one service down and 20 will pop up in its place – the most persistent offenders will remain undetected.”

The following has been promised by TalkTalk to its customers:

  • We will not surrender your details to rightsholders unless we are served with a court order.

  • We will continue fighting with this draconian legislation because it makes its way through Parliament

  • In case we are instructed to disconnect customers due to alleged copyright infringement, we will no agree to do so and tell the rightsholders we’ll see them in court.

Michael Phillips, product director at Broadbandchoices.co.uk, said: “TalkTalk is the only broadband provider prepared to be so vocal about the government’s piracy plans. The plans, as they stand, are unworkable, and as innocent people could find themselves cut off from the Internet, it is legislation that needs a radical re-think.”

Green gas is the next furor in the UK’s energy market

Saving environment is the prime matter of concern for all these days. In the wake of this, Ecotricity, the gas and electricity supplier in UK has announced the launch of the first ever green gas tariff plan in the coming months. The company says that it is tendering an opportunity to the customers to “change the world”.

On doing this, Ecotricity will become the first ever energy supplier of UK to make green gas available to the British households.

Green gas is the safest and harmless fuel that does not harm the environment. It is also called biogas and is made during a composting-like process where microbes break down organic material, such as food waste and sewage.

The energy supplier has scheduled the launch of the new service in February 2010. The green gas tariff that matches the British Gas’ standard prices will aid the users in plummeting their carbon footprint, cut landfill wastes and promoting a healthy and pollution free environment.

Founder of Ecotricity, Dale Vince said: “By choosing green gas, customers can make a positive long-term change to the world we live in.”

He added: “Nobody has to carry on giving their money to the big multinational energy companies, who seem determined to keep burning whatever in the world they can get their hands on.”

Ecotricity also concurred on getting the right and proper Government backing, the green gas could be generated in ample amount to cater to the fuel needs of as much as half the UK’s domestic gas users.

Commercial manager at Energychoices.co.uk, Chris Eagle said: “It’s worth noting that the gas provided by this tariff won’t be 100% green straight away.

“Ecotricity’s business model means the more customers that sign up, the more green gas plants it can build, and the higher percentage of gas supplied will be green (the rest will be brown gas bought on the energy market).

“This model has already worked with the company’s green electricity, and over the last five years has seen it invest £450 per year per customer in new sources of renewable electricity.”

“If you want to help create a supply of green gas for the future, signing up to Ecotricity is a great way to do so.”

Ecotricity’s green gas tariff will be available from February, but people can register their interest on Ecotricity’s website now.

New Samsung N130 deal launched by T-Mobile Mobile broadband

Recently, a new mobile broadband deal has been introduced by the T-Mobile mobile broadband. This mobile broadband deal will offer a free Samsung N130 Netbook to the users. The users will get a 3GB monthly download allowance along with this free laptop deal which means that the users will not be charged in case they exceed their allowance.

The Samsung N130 comes along with a 10.1 inch screen. It weighs around 1.25kg thus carrying this netbook will not be an issue for the users as it is small enough to fit the bag. The netbook also supports 160GB hard drive along with an integrated webcam.

The overall package is adorned with a 3GB fair usage download allowance and a free USB modem stick. It is available on a 24 month contract by paying just £25 a month.

Apart from this, a new Compaq Presario notebook and mobile broadband deal has also been launched by T-Mobile.

Michael Phillips, Broadbandchoices.co.uk product director, added: “Free laptop deals are going to be even more popular in the run up to Christmas, allowing you to spread the cost of a new computer over 24 months.

“T-Mobile is also the only provider to offer a fair usage policy – so that you’re not immediately charged if you go over your monthly 3GB download allowance. However, you should still keep an eye on your data as you could have your connection restricted or be asked to upgrade to a more generous – and more expensive – package if you regularly go over your limit.

He further advised “Install our free Broadband Download Monitor or log into your T-Mobile account to keep an eye on your data,”.

Individual interests of the members defeat the responsible tourism commitment

The Association Of Independent tour operators (AITO) has been lashed for not conceding to the norms set to promote responsible tourism in UK. Responsible tourism is needed for the greener and healthier environment but the AITO fails to accomplish the drive as the members of the association are not ready to give up their own commercial interests for the common interest of the group. Rather they are putting their own commercial interests first.

Delivering a speech at the AITO conference in Cochin, Kerala, professor of responsible tourism management and director of the International Center for Responsible Tourism, professor Harold Goodwin, said that a remarkable number of tourists are getting increasingly concerned about the growing climatic disorders and environmental issues. Stats state that 38% of the tourists in 2008 expressed their guilt for the impact their holidays had on the local region. The number was only 17% in 1999.

He also blamed the association in his speech and said that it is the association that acts indifferent about the issue. He also believed that the association is also losing a commercial advantage by not demonstrating that its members have greater responsible tourism credentials.

Goodwin said: “Consumers don’t want to feel guilty about the product they’ve been sold, they don’t want to come back and think they’ve made the destination worse by going there.

“It (AITO’s dedication to responsible tourism) allows you to compete on something other than price and you will lose if you’re trying to compete on price with the big guys.

“AITO comprises the most sustainable collection of travel companies but you’re not getting the message out there; you’re not doing extra marketing.

“If you don’t do it you’re going to be eclipsed by the ABTAs and the FTOs. You need to share that good news story with the consumers so they can respond to that.”

AITO’s responsible tourism committee’s chairman and the managing director of Rainbow Holidays, Roger Diski said that the drive nosedived because of the lack of consensus and coordination amongst the association’s members. He said the association allowed the commercial interests of the members to overule responsible tourism commitments.

He further added: “I don’t think that particularly means the responsible tourism committee isn’t doing its job; we’ve been given an impossible task and companies such as the Co-operative, TUI and Thomas Cook are now going to steal the agenda.

“There’s not enough cash for the AITO responsible tourism committee budget.

“When we’ve got 160 company members all promoting themselves and their own messages, they’re not really going to contribute to an AITO message, particularly when many of the other companies are their competitors.”

AITO chairman, Derek Moore also acceded to the fact that some of the association’s members had been slow to accept the healthy and ethical travel ways and said the association is working to change this.

He added: “Some members of AITO in the past have perhaps been less convinced over the benefits of taking a more responsible approach.

“Over the next 12 months we want to strongly promote to our members the idea of being accredited in the AITO responsible tourism accreditation scheme. We want to bring that more to the fore in what AITO does.”

EDF offers £30 voucher on its latest tariff plan

The jumbo energy supplier of UK, EDF has not long past announced to offer a £30 voucher on its latest tariff, Online S@ver Version 4. The voucher could be spent in the energy saving shop of EDF. However there is a catch in the usage of the free voucher that makes it lesser lucrative than it seems to be.

The supplier has announced the £30 voucher for the new users who switch their service to EDF’s new Online S@ver Version 4 tariff.

However, the catch is that if the user switches the service to some other energy supplier within a year then the supplier has all the right to ask for it back.

Chris Eagle, commercial manager at Energychoices.co.uk, warned: “Oddly, you get this voucher as soon as you’re live with EDF, but if you switch again within 12 months, you might be asked to pay it back.

“This is on top of termination fees of £25 per fuel. Since this is a variable-rate tariff, your gas and electricity rates aren’t guaranteed, so if they go up and you want to switch it could prove costly.”

The Online S@ver Version 4 tariff is offered to electricity-only and dual fuel customers of the energy supplier. The tariff guarantees to be cheaper than EDF’s standard tariff until 31 December 2010. For the direct debit customers it further gets cheaper by 6%.

The amount of £30 can be utilized to shop at the EDF online store. The supplier sells a number of gadgets that vow to reduce the energy bills of the users. Like eco kettle, energy-saving dryerballs and a gadget that automatically switches off appliances left on standby.

‘Big Six’ announces the launch of energy initiative

The big six energy suppliers in UK have kicked off a new initiative to educate the energy users on how to pay their energy bills and how to switch energy suppliers to save money.

The aid comes in the form of a website ((www.energymadeclear.co.uk) and an array of leaflets containing information regarding energy usage, bills and switching suppliers. The leaflets will be distributed amongst the users through bodies such as Citizens Advice.

The initiative has been organized by the Energy Retail Association (ERA) which represents the ‘Big Six’ energy suppliers in UK.

The chief executive of the ERA, Gary Felgate said that the aim behind taking the initiative is to reach the energy users who seek the most help.

Organization like charity the Money Advice Trust and David Kidney MP, parliamentary under-secretary of state at the Department for Energy & Climate Change have backed the initiative.

The chief executive of the Money Advice Trust, Joanna Elson indicated that fuel related concerns like fuel debts, fuel efficiency are few of the most talked about issues on its helpline, the National Debtline.

David Kidney said: “Anything that makes fuel bills easier to understand is a good thing. It’s vital that people can see what they’re paying for so they can reduce their energy use to save money or switch supplier to get a better deal.”

Noel Burrows appointed as managing director at Tesco Mobile Ireland

Burrows was the head of marketing at Tesco Mobiles UK and has now moved to Tesco Mobile’s operations in Ireland as managing director

One of the UK’s largest mobile chain, Tesco has announced the appointment of its new managing director at Tesco Ireland. Noel Burrows who was earlier serving as the head of marketing at Tesco Mobile UK has now become the MD of its mobile operations in Ireland.

At the Ireland division of Tesco, Burrows has been assigned with the responsibility of looking after the strategic direction of the business, creating greater awareness of Tesco Mobile, focusing on developing Tesco Mobile’s challenger position within the marketplace, and increasing market share.

Burrows has made many notable contributions to Tesco UK. He was one of the noteworthy founding members of the Tesco Mobile UK team and successfully carried out many projects such as the launch of ‘favorite numbers’, its contract offers and the ‘Unlimited’ tariff as head of marketing.

Burrows said: “This is a fantastic opportunity and I am looking forward to the challenge of making Tesco Mobile Ireland as successful and appealing a brand as in the UK.

“Tesco Mobile’s commitment to fantastic value has a strong resonance in the Irish market where price has never been more important to consumers. We will be growing our store and online presence and driving awareness so customers know where to come for the best mobile deals.”

Tesco Mobile Ireland was launched in November 2007, with the retailer adding that it has “secured a strong customer base and position as the cheapest prepay network in Ireland.”